Privacy Policy

Last updated: February 14, 2026

HoloDream ("we," "our," or "us") operates the HoloDream mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using HoloDream, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address — used for account identification and communication
• Password — stored in hashed form; we never store or have access to your plaintext password

1.2 Conversation Data

When you use HoloDream, we store:

• Text messages — messages you send and AI-generated responses
• Conversation summaries — generated to maintain context across sessions
• Chat metadata — timestamps, character selections, and conversation structure

1.3 Voice Data

When you use voice features:

• Voice recordings are transmitted to third-party AI providers for speech-to-text transcription
• Voice recordings are not permanently stored by HoloDream
• Transcribed text is stored as part of your conversation history
• AI-generated voice responses are created in real-time and not stored

1.4 Usage Data

We automatically collect certain information about how you use the Service:

• Message and voice quota usage
• Feature usage patterns
• App performance data
• Error and crash reports

1.5 Device Information

We may collect information about your device, including:

• Device type and operating system
• App version
• General location (country/region, not precise location)

1.6 Payment Information

Subscription payments are processed entirely through Google Play. We do not collect or store your credit card numbers, bank account details, or other financial information. We receive only:

• Subscription status (active/cancelled)
• Purchase tokens for verification
• Subscription tier and expiry date

2. How We Use Your Information

We use the information we collect to:

• Provide the Service — generate AI character conversations, maintain conversation memory, and deliver voice interactions
• Maintain your account — authenticate your identity and manage your subscription
• Improve the Service — analyze usage patterns to improve features, performance, and reliability
• Process payments — verify Google Play subscriptions and manage quotas
• Provide support — respond to your inquiries and resolve issues
• Ensure security — detect and prevent fraud, abuse, or unauthorized access

3. Data Sharing and Third-Party Services

We do not sell your personal data. We share information only with the following service providers, solely to operate the Service:

3.1 Third-Party API Providers

We use third-party AI service providers to process text conversations, generate AI responses, transcribe audio, and synthesize voice. These providers process your data solely to deliver the Service and are bound by their own privacy policies and data protection obligations.

3.2 Third-Party Infrastructure Providers

We use third-party cloud hosting and database providers to securely store your data. All data is stored with encrypted connections and access controls. These providers are bound by their own privacy policies and data protection obligations.

3.3 Payment Processing

Subscription payments are processed through Google Play. We do not directly handle your payment information. Google Play is subject to Google's Privacy Policy.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Storage and Security

• Your data is stored on secure, managed database servers provided by a third-party cloud hosting provider
• All data transmission uses encrypted connections (TLS/SSL)
• Passwords are hashed using industry-standard algorithms (bcrypt)
• Access to production systems is restricted to authorized personnel
• We regularly review and update our security practices

While we implement commercially reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

• Account data is retained for as long as your account is active
• Conversation history is retained for as long as your account is active, to provide the infinite memory feature
• Voice recordings are processed in real-time and not permanently stored
• Upon account deletion, all your data is permanently removed within 30 days

6. Your Rights

You have the following rights regarding your personal data:

• Access — you can request a copy of the personal data we hold about you
• Deletion — you can delete your account and all associated data at any time
• Export — you can request an export of your conversation history
• Correction — you can update your account information
• Restriction — you can request that we limit how we process your data

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

HoloDream is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

8. International Users

8.1 GDPR (European Union)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract (providing the Service), legitimate interests (improving the Service), and consent (where applicable).

8.2 Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. Cookies and Tracking

The HoloDream mobile application does not use cookies. Our website (holodream.ai) uses minimal, essential cookies for basic functionality only. We do not use third-party tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this page
• Sending an in-app notification for significant changes

Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]